Terms & Conditions

Terms of Service – JADELEAD LLC

Last Updated: October 10, 2025

Welcome to www.jadelead.com (“Website”), operated by JADELEAD LLC (“Company,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) are a legally binding agreement between you (“you,” “your,” or “customer”) and us.
By accessing our Website, creating an account, or purchasing a product, you agree to be bound by these Terms.
If you do not agree, please do not use our Website.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Website.
By using our Website, you confirm that you meet this requirement or have parental/guardian consent.

2. Account & Security

You agree to provide accurate, current, and complete information when creating an account.
You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
Notify us immediately at support@jadelead.com if you suspect unauthorized use of your account.

3. Orders & Payments

All orders are subject to review, acceptance, and product availability.
Prices are listed in USD and may change without prior notice.
By placing an order, you authorize us (or our payment processors) to charge your selected payment method for the total amount, including applicable taxes and shipping fees.

4. Shipping & Delivery

• Processing Time: Orders are processed within 1 business day after payment confirmation.
• Delivery Time: Transit times vary by destination and carrier.
• Delays: We are not liable for delays caused by carriers, customs, weather events, or other circumstances beyond our control.
• Risk of Loss: Title and risk of loss transfer to you once the order is marked as delivered by the carrier.

5. Returns & Refunds

Return Window: Eligible items may be returned within 30 days of delivery.
Condition: Items must be unused, unworn, unwashed, and in their original packaging with proof of purchase.
Refunds: Once approved, refunds are processed to your original payment method within 14 business days.
Please refer to our Return Policy for detailed instructions.

6. Intellectual Property

All content on this Website — including text, images, designs, logos, and trademarks — is the property of JADELEAD LLC or its licensors.
You may not copy, modify, distribute, reproduce, or use any content without prior written permission.

7. Disclaimer of Warranties

The Website and all products are provided “as is” and “as available.”
We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, JADELEAD LLC shall not be liable for any indirect, incidental, or consequential damages, including lost profits or data.
Our total liability shall not exceed the amount paid for the product(s) giving rise to the claim.

9. DMCA Notice & Copyright Policy

If you believe your copyrighted work has been used on our Website without authorization, please send a DMCA notice to:

DMCA Agent
JADELEAD LLC
8213 E Posada Ave, Mesa, Arizona 85212, United States
📧 Email: dmca@jadelead.com

Your notice must include:

• A description of the copyrighted work
• The exact URL or location of the infringing material
• Your contact information
• A statement, under penalty of perjury, that you are authorized to act
• Your physical or electronic signature

10. Electronic Communications Consent

By using our Website or providing your email address, you consent to receive communications from JADELEAD LLC electronically.
These communications may include order confirmations, security alerts, or promotional messages.
You agree that such communications satisfy any legal requirement for written communication.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Arizona, United States, without regard to conflict-of-law principles.

12. Dispute Resolution & Arbitration

You agree to first attempt to resolve disputes informally by contacting us at
support@jadelead.com.
If unresolved, disputes will be settled through binding arbitration under the rules of the American Arbitration Association (AAA).
You waive any right to a jury trial or to participate in class actions.

13. Modifications

We may update these Terms at any time. Updated Terms will be posted with a revised “Last Updated” date.
Continued use of our Website after updates constitutes your acceptance of the revised Terms.

14. Contact Us

JADELEAD LLC
📍 8213 E Posada Ave, Mesa, Arizona 85212, United States
📧 Email: support@jadelead.com
🕒 Hours: Monday – Sunday, 8:00 AM – 7:00 PM (MST)