Refund Policy

Your trust matters to us. At JADELEAD LLC, we value customer satisfaction and transparency.
If you experience any issues with your order, our refund policy is designed to protect you and ensure a smooth resolution.

Processing Time

Refunds are issued within 14 business days of approval. If any delay occurs,
our support team will promptly assist and keep you updated throughout the process.

Secure Transactions

All refunds are securely processed through PayPal.
For additional information regarding payment methods, please refer to our Billing Terms.

Eligibility

Once your returned item is received and inspected, we will send you an email notification confirming its status.
If approved, the refund will automatically be processed to your original payment method.

Refund Delays

If you haven’t received your refund yet, please check with your bank or card provider first.
Processing times can vary depending on your financial institution.
If the delay persists, contact us and we’ll gladly assist you.

Sale Items

Discounted or promotional items are not eligible for refunds.
Only regularly priced items qualify under our standard refund policy.

Exchanges

We only replace items that are defective or damaged.
To initiate an exchange, please contact our support team at
support@jadelead.com
and include your order details and a brief description of the issue.

Company: JADELEAD LLC
Address: 8213 E Posada Ave, Mesa, Arizona 85212, United States
Website: www.jadelead.com
Support Email: support@jadelead.com
Business Hours: Monday – Sunday: 8:00 AM – 7:00 PM (MST)