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Return to shopReturns Policy
Return Policy
Your satisfaction is our priority. At JADELEAD LLC, we stand behind the quality of our products and service.
If something doesn’t feel right, we’ll gladly help with a return or replacement.
You can request a return within 30 days of receiving your order, provided that:
- The product is in its original condition
- Unused, unworn, and free of damage
- Tags remain attached and packaging is intact
- A receipt or proof of purchase is included
Once we receive and inspect the item, we’ll notify you by email and process a refund to your original payment method.
Please note that shipping charges are non-refundable, and return shipping costs may apply.
Eligible Return Cases
- Misprints or poor-quality printing
- Spelling mistakes made by us on the design
- Wrong color sent compared to the order
- Stains or unexpected marks on the garment
- Any other errors caused by our production or service
Non-Returnable Cases
- Wrong size chosen by the customer
- Incorrect design or print selection submitted by the buyer
- Spelling errors in custom text provided by the customer
For any questions or return requests, please contact us at
support@jadelead.com.
Please double-check your order details before confirming to avoid potential issues.
♥ Thank you for supporting our independent U.S. clothing brand — every purchase keeps our Garment Center alive. ♥
Company: JADELEAD LLC
Address: 8213 E Posada Ave, Mesa, Arizona 85212, United States
Website: www.jadelead.com
Email: support@jadelead.com
Business Hours: Monday – Sunday: 8:00 AM – 7:00 PM (MST)